Return Policy

Return Policy

  • No goods may be returned without prior authorization by NFI Masks LLC.
  • Standard products may be returned for credit if authorized within three months of date of invoice.
  • Customer will pay the shipping charges to return the parts back for credit.
  • No RGAs will be issued after 90 days from invoice date.
  • A 25% re-stocking fee will apply to all orders.
  • All parts must be returned in new salable condition in order for a credit to be issued.
  • NFI Masks LLC will determine the acceptability of the returned goods for resale.
  • All specialty made products as well as orders that are shipped outside of North America are non-returnable, non-cancellable and non-refundable.
  • Shipping discrepancies must be brought to NFI Masks LLC attention within 10 days of receipt of shipment.
  • A return authorization is only valid for 30 days from the date NFI Masks LLC issues the RGA.
  • NFI Masks LLC is not responsible for any damages that occur during transport.
  • In the event of any damage during shipment an RGA would not be issued by NFI Masks LLC, as the customer must make a claim with the shipping company for reimbursement.